Refund policy

Why Korean Skincare Pakistan Products Are Authenticated Before They Reach You

Every product sold by Korean Skincare Pakistan is sourced exclusively from official K-beauty brand manufacturers and their authorized distributors in South Korea. Before any product enters our Seoul warehouse, it goes through a physical inspection process that checks:

• Batch code verification — confirming the production batch is current and within full shelf life
• Barcode verification — matching every SKU against the official brand barcode registry
• Packaging integrity — confirming seals, labels and cartons are in original factory condition
• Authenticity verification — cross-checking against brand authentication systems where available (QR codes, hologram seals, official distributor documentation)

Stock that does not pass this verification does not enter our inventory and is never dispatched. This inbounding process is why we are confident enough to offer a free return and full refund if you receive anything that raises an authenticity concern — because we do not expect it to happen, but we stand behind every parcel that leaves our warehouse unconditionally.

Our 7-Day Return Guarantee

You have 7 days from the date you receive your order to request a return. We handle two types of return differently:

Reason for Return	Return Cost	Refund
Authenticity concern, wrong item, damaged on arrival, or not as described	Free — we arrange and pay for return pickup from your address	Full refund of the product price, processed within 7 days of parcel arriving at our Islamabad hub
Change of mind — you received the correct product but no longer want it	PKR 450 return logistics and repackaging fee, deducted from your refund	Product price minus PKR 450, processed within 7 days of parcel arriving at our Islamabad hub

What Can Be Returned?

A return is accepted when the product arrives at our Islamabad hub in its original condition:

• Unopened — factory seals and inner packaging seals intact
• Unused — product has not been dispensed, tested or applied
• Original packaging — outer carton, inner packaging, all labels, stickers and authenticity seals in place
• Within 7 days — return requested within 7 days of the delivery date

What Cannot Be Returned?

• Products that have been opened, used, or tested
• Products with broken seals or removed labels
• Products returned more than 7 days after delivery
• Products damaged after delivery due to improper handling or storage by the customer

If a returned parcel arrives at our hub and the product does not meet these conditions, we will contact you and send photographs of what we received. We will explain why the return cannot be processed and discuss next steps.

How to Start a Return — Step by Step

1. Contact us within 7 days of receiving your order.
   Email us at support@koreanskincarepakistan.com or message us on WhatsApp at +92 307 1009362. Include your order number and a brief description of the issue. If you have an authenticity concern, photographs of the product, packaging, batch code and seal are helpful — though not required to open a case.
2. We confirm the return within 1 business day.
   Our team reviews your request and confirms whether it falls under a free return (authenticity or fulfillment issue) or a change-of-mind return (PKR 450 deducted from refund). We will never dispute a genuine authenticity concern.
3. Our local courier picks up the parcel from your address.
   You do not need to visit a courier office or drop the parcel anywhere. Our partner courier collects from your door. For free returns, we schedule and pay for this. For change-of-mind returns, the PKR 450 fee covers this collection and repackaging.
4. Parcel arrives at our Islamabad hub.
   Our Pakistan Hub at F Block, Sector B-17, Islamabad receives the parcel. Our team inspects it against the return conditions above.
5. Refund is processed within 7 days.
   If the product meets return conditions, refund is issued to your original payment method within 7 days of the inspection date. You receive confirmation by email or WhatsApp.

How Are Refunds Paid?

Refunds are issued to the same method you used to pay:

Payment Method	Refund Method	Timing
Cash on Delivery	Bank transfer, Easypaisa or JazzCash to your account	Within 7 days of hub inspection
Card or online payment	Reversed to the original card or account	Within 7 days of hub inspection (card processing times may add 2–5 days)

We will confirm the refund amount and payment details with you before processing. For COD refunds, our team will ask for your bank account or mobile wallet number.

What If I Think My Product Is Not Authentic?

This is our highest-priority concern and the one we take most seriously. If you have any reason to believe a product you received from us is not authentic — including any doubt about the batch code, barcode, packaging, seal, colour, smell or texture compared to your expectations — do the following:

1. Do not open or use the product if it is still sealed
2. Take clear photographs of the product, the outer packaging, the barcode and the batch code printed on the base or back
3. Contact us immediately at support@koreanskincarepakistan.com or WhatsApp +92 307 1009362

We will cross-reference your batch code against our own inbound records from our Seoul warehouse. Because every product is batch-verified before inbounding, we can confirm authenticity from our records even before the product is physically returned. If there is any doubt, we will arrange a free return and issue a full refund without argument.

Our reputation is built on authenticity. A single inauthentic product in a customer's hands costs us more than any refund ever could.

Return Address

All returns are delivered by our arranged courier to our Pakistan Hub. You do not need this address to initiate a return — our courier picks up from your door — but for reference:

Korean Skincare Pakistan — Returns Hub
F Block, Sector B-17
Islamabad, Pakistan

Contact Us for Returns

Channel	Details	Best For
WhatsApp	+92 307 1009362	Fastest response — photographs, queries, status updates
Email	support@koreanskincarepakistan.com	Formal return requests, refund documentation

Returns and Refunds — Quick Reference

Question	Answer
How long do I have to return an order?	7 days from the delivery date
Is return pickup free?	Free for authenticity issues, wrong items or damage. PKR 450 deducted for change-of-mind returns.
Do I need to drop the parcel at a courier office?	No. Our courier collects from your door.
How long does a refund take?	Within 7 days of the returned parcel arriving at our Islamabad hub
Can I return an opened product?	No — products must be unopened, unused and in original packaging
What if I think my product is fake?	Contact us immediately. Free return and full refund, no argument. We verify against our Seoul inbound records.
How are Seoul warehouse products authenticated?	Batch code verification, barcode verification, seal and packaging inspection on every inbound unit
Where is the return hub?	F Block, Sector B-17, Islamabad

Frequently Asked Questions

What is Korean Skincare Pakistan's return policy?

Korean Skincare Pakistan offers a 7-day return guarantee on all orders. Returns are accepted for any order where the product has an authenticity concern, was damaged on arrival, was incorrect, or where the customer changed their mind — provided the product is unopened and unused. Free return pickup is arranged for authenticity and fulfillment issues. A PKR 450 fee is deducted from refunds for change-of-mind returns. Refunds are processed within 7 days of the returned parcel arriving at the Islamabad hub.

How do I return a product to Korean Skincare Pakistan?

Contact us within 7 days of receiving your order at support@koreanskincarepakistan.com or on WhatsApp at +92 307 1009362 with your order number and reason for return. Our team confirms the return request within 1 business day and arranges courier pickup from your address. You do not need to visit a courier office — our local courier partner collects the parcel from your door and delivers it to our Pakistan hub in Islamabad.

How long does a refund take from Korean Skincare Pakistan?

Refunds are processed within 7 days of the returned parcel arriving at our Islamabad hub and passing inspection. Cash on Delivery refunds are issued by bank transfer, Easypaisa or JazzCash. Card payment refunds are reversed to the original card, which may take an additional 2 to 5 days depending on your bank.

Does Korean Skincare Pakistan offer a free return if a product is not authentic?

Yes. If you receive a product from Korean Skincare Pakistan and have any concern about its authenticity, contact us immediately. We arrange a free return pickup from your address and issue a full refund. Our team cross-references the product's batch code against our Seoul warehouse inbound records — because every product is batch and barcode verified before entering our inventory, we can confirm authenticity directly from our records.

Can I return a product if I change my mind?

Yes, within 7 days of receiving your order, provided the product is completely unopened, unused and in its original packaging with all seals intact. A PKR 450 return logistics and repackaging fee is deducted from the refund amount to cover courier pickup and handling.

Are Korean Skincare Pakistan products genuine?

Yes. Every product is sourced from official K-beauty brand manufacturers and their authorized distributors in South Korea, and is batch-code verified, barcode verified, and seal-checked before entering the Seoul warehouse. Korean Skincare Pakistan ships exclusively from this Seoul warehouse — not from a Pakistan-based stockroom — which is why products arrive fresh and current-batch. An unconditional free return and full refund is offered for any authenticity concern, no questions asked.

What happens if I receive a damaged product?

Contact Korean Skincare Pakistan within 7 days of receiving your order with photographs of the damage. Damage in transit is covered by a free return pickup and full refund. Our team handles the resolution directly — you do not need to make a claim with the courier yourself.

This Returns and Refund Policy forms part of our Terms & Conditions and applies to all orders placed on korean-skincare.pk. Korean Skincare Pakistan reserves the right to update this policy. The version published on this page is the current version.

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