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Frequently Asked Questions
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across Pakistan including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, and all major cities. COD is available on all orders.
Are your products authentic and original?
Yes, all products are 100% authentic and sourced directly from Seoul, South Korea. We are an authorized retailer with a verifiable Seoul warehouse. Every product comes with original packaging and can be verified for authenticity.
How long does delivery take?
Standard delivery takes 5-7 business days across Pakistan. We ship directly from our Seoul warehouse to our Islamabad distribution hub, then dispatch to your city via trusted courier partners.
What is your return and exchange policy?
We offer returns and exchanges on unused, unopened products within the policy timeframe. Please contact our support team via WhatsApp or email for return requests.
How can I verify that my product is genuine?
Every authentic Korean skincare product has verifiable batch codes and packaging markers. You can check authenticity through the brand’s official verification tools, or contact our support team and we will verify it for you.
